frequently asked questions

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  • Who are we?
  • Why choose Guilt Free Wine?
  • How it works?
  • Shipping & Delivery
  • SIPPING SATISFACTION GUARANTEE
  • Subscriptions
  • Special Orders
  • Storage

Need Help?

Any questions, concerns or feedback about your purchase? We would love to hear from you. Please send us an email to info@guiltfreewine.com.au

Who are we?

Welcome to Guilt Free Wine - Your Premier Destination for Biodynamic, Organic and Preservative Free Wines.

At Guilt Free Wine, we are passionate about providing you with a curated selection of Australia’s finest biodynamic, organic and preservative free wines that celebrate both sustainability and exquisite taste all in the one place. As an online destination for wine enthusiasts who value authenticity and environmental responsibility, we take pride in offering a diverse range of sustainable wines sourced from boutique vineyards around the country. We want to educate, enrich and inspire wine lovers and enthusiasts.

Why choose Guilt Free Wine?

Our commitment to biodynamic and organic farming practices ensures that every bottle of wine reflects the purest expression of the grape and its origin. Experience beautiful wines free from synthetic pesticides and chemicals.
Our expert team carefully selects each wine, focusing on unique flavours, varietals, and vintages. Whether you're a seasoned connoisseur or a novice wine lover, our collection has something to delight every palate.
We believe in supporting environmentally friendly practices. Many of our wineries employ sustainable and eco-friendly methods, promoting a healthier planet for future generations as well as fully recyclable packaging.
Explore our user-friendly website, where you can easily browse our selection, read detailed descriptions, and place orders with just a few clicks. We strive to make your shopping experience seamless and enjoyable.
Have questions or need assistance?

Our dedicated customer service team is here to help. We aim to provide personalized recommendations and ensure that your experience with us exceeds expectations.

Thank you for choosing Guilt Free Wine as your go-to online organic wine store. Cheers to a world of exceptional organic, biodynamic, preservative free and sustainable wines!

How it works?

Selecting Your Wine:

No idea where to begin or not a ‘guru’ when it comes to wine!? Set your fears aside and allow us to do all the hard work for you! Start with one of our Signature Bundles or Signature Gift Packs; whether you prefer red, white, rose or a variety of flavours, there is a box just for you and your palette.

Our Signature Gift Packs (of 3) come in our stunning Signature Gift box, with a card and free surprise thrown in too! Making a perfect gift for any wine lover.

Alternatively, you can browse our website and choose from our extensive selection of the finest certified wines from around Australia, which have been handpicked by us. No matter your preference, we know there will be a wine that you will love!

After you have chosen your preferred wine, head to the checkout. Upon checkout you can choose to subscribe for a fantastic discount (10% off) and swap out your bottles whenever you feel like it.

We use the Shopify payments portal and Pay Pal for all orders and accept Visa, Mastercard and Amex.
Once the order has been placed, the selected bottles of wine are quickly retrieved from our facility. Your wine is then carefully and securely packaged for shipping; placing it in a secure beautiful gift style box or a beautifully designed tasting box with protective packaging materials.

We will be using either Australia Post, Courier Please or Star Track Express depending on availability. After checkout, you will receive a tracking number, to monitor your box during transit and can expect your order in 2 -5 business days. We dispatch new customer orders no later than by the following business day. This is our guarantee. We offer an amazing flat rate, Australia wide, no matter where you live! Any orders over $200 are shipped FREE (which is equivalent to 7 or more bottles)

Order Size VIC (incl. regional) Other States
1–3 bottles $14.99 $19.99
4–6 bottles $19.99 $24.99
7+ bottles or $200+ FREE FREE

Shipping is calculated at checkout based on your postcode and bottle quantity.

When your wine arrives, an adult (over 18) must be present to receive the delivery. If not, the wine will be taken back to the post office for collection at a later date/time.

Thank you for choosing Guilt Free Wine as your go-to online organic wine store. Cheers to a world of exceptional organic, biodynamic, preservative free and sustainable wines!

Once our beautiful wine is safely received, enjoy at your leisure!

Shipping & Delivery

We offer standard FREE SHIPPING to all our customers on orders over $200.

Lead times will vary depending on the courier company and your location.

Order Size VIC (incl. regional) Other States
1–3 bottles $14.99 $19.99
4–6 bottles $19.99 $24.99
7+ bottles or $200+ FREE FREE

Shipping is calculated at checkout based on your postcode and bottle quantity.

Not at this stage, however in the near future we will be offering excellent value fixed price 'express' shipping to anywhere in Australia!
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your wine box.

What is the estimated delivery time?

Standard shipping typically takes [2-5] days. Please note that these are estimates, and actual delivery times may vary.

East Coast deliveries (e.g. Sydney, Melbourne, Adelaide, Brisbane etc): Expect 2-4 business days for your box to arrive.

West Coast deliveries (e.g. Perth): Expect 5-8 business days for your box to arrive.

In-between Coasts deliveries (e.g. Adelaide & Alice Springs): Expect between 2-5 business days for your box to arrive.

Rural deliveries (e.g. Port Hedland, Tasmania): Can sometimes take a little longer!

These are all average courier times, but please allow for some delay due to the recent surge in online deliveries.

All deliveries are from Monday-Friday during standard business hours. While we do operate on weekends and public holidays, packages will not be shipped until following business day*

Package not arrived past the due date? Please contact us immediately on info@guiltfreewine.com.au

*Some exclusions apply eg. Metropolitan Melbourne.

We process orders quickly to ensure timely delivery. Contact our customer support team as soon as possible by phone, and we will do our best to assist you OR just log in to your account, head to your Settings, and click on Shipping. From there you can click on Update Shipping Address to tell us where we can send your next box of beautiful wine.
No not at this stage, however this is something that we will be offering in the future

Our carriers typically require an adults signature for the delivery of alcoholic beverages. If you’re not home to receive your package, the courier will leave a notice with instructions on how to reschedule delivery or pick up your order.

Please ensure a person over the age of 18 is home to accept delivery of the wine. If for whatever reason nobody is home to accept your delivery, depending on your delivery instructions, the courier will leave a calling card in your mailbox wit instructions of where to collect it from (e.g. your local post office) or will leave the wine in a safe place as agreed, accepted and/or directed by you at the checkout. By consenting to have your wine left at your premises if no one is home you accept all responsibilities for any loss incurred (e.g. theft).

Should you have any other questions please feel free to shoot us an email and we’ll get right on it.

If in the unlikely event that your wine box arrives damaged we will arrange for a replacement or refund. We apologize for any inconvenience.

Contact our customer support team immediately, Please provide photos of the damaged items for our records.

Yes! We offer a Sipping Satisfaction Guarantee! Read below!

If you are ever unsatisfied with one of your wines we will send out an equivalent bottle with your next purchase.

Please don't hesitate to contact us to discuss any issue at info@guiltfreewine.com.au

Unfortunately at this time, you can't do this. We have to obey our warehouse safety standards and liquor license rules, which don't allow it. We do however offer FREE SHIPPING for overs over $200 to all customers…so sit back relax and wait for your order to arrive.

SIPPING SATISFACTION GUARANTEE

We guarantee that every bottle you order will meet your highest expectations.

If your not completely satisfied with your wine; Whether it’s too bold, too light, or just not to your taste, we promise to send you a replacement at no extra cost*. We believe in the perfect pairing, and if the wine you chose doesn’t match your expectations, we’ll make it right. If you’re not completely happy with your wine, just contact us within 14 days for a replacement.

Our promise:

We will replace any wine that is faulty or sub-par in any way. Even if you've just decided a wine wasn't quite what you were after, then all unopened bottles can be returned within 14 days of delivery for a replacement bottle. Please note that the return fee is the responsibility of the customer.

We will replace any wine that is faulty or sub-par in any way. Even if you've just decided a wine wasn't quite what you were after, then all unopened bottles can be returned within 14 days of delivery for a replacement bottle. Please note that the return fee is the responsibility of the customer.

Not happy for some reason? We appreciate your feedback and can be contacted on info@guiltfreewine.com.au or give us a call on 1300 439 463.

Subscriptions

At checkout you can choose to subscribe to receive a great discount (10% off).

Choose to subscribe and have your favourite wine delivered every 1 month, 2 months or 3 months.

Want to mix it up? You have the freedom to swap out your bottles at any time before your next delivery. Please ensure this is done a few days before your delivery to ensure smooth processing of your order.

Cancel at any time before your next delivery, no questions asked!

Special Orders

If you intend to purchase more than 3 cases of wine at a time please reach out to us at info@guiltfreewine.com.au. Due to the liquor license laws we are bound to ensure that our customers experience a safe and enjoyable experience when shopping with us.

*Please consume your wine in moderation.

Interested in stocking our wine in your establishment or want to sell to your own customer base (eg. B to B)? Reach out to us today!

Storage

The storage of your biodynamic, organic and preservative free wine is critical so that you can enjoy your wine for as long as possible.

In general, Biodynamic and Organic wines can be cellared for approximately 5 to 10 years, however preservative free wines should ideally be stored no more than 3 years and where possible, enjoyed within the first year after purchase to truly enjoy the wine as nature intended. This is because the wine can oxidize over time, affecting the taste.

In addition to enjoying your preservative free wine within a year, It is also strongly recommended to drink your opened bottles within 1-3 days. After this time, the oxidation will overpower the taste and quality. Using a wine stopper, vacuum stop or similar preservation system is highly recommended and can make your preservative free wine drinkable for as long as 5-7 days.

Our low preservative wines can be enjoyed opened for around 3-5 days. Using a wine stopper, vacuum or similar preservation system is highly recommended as this will enjoy your wine stays fresher for longer.

We also recommend to use an aerator when pouring your wine for a well-rounded experience. These nifty little gadgets make it even easier to enjoy a perfect glass of wine without the need to decant. They help improve wine's taste and aroma by increasing its exposure to oxygen. Aeration also helps to soften those harsh tannins, opening up the wine's full flavour.

Wines should always be stored in a cool, dry place away from large fluctuations in temperature or humidity. This means wines should not be stored in the kitchen, and preferably stored in a cellar or cupboard away from light and heat between 15-20 degrees celsius. (5-15 is the gold standard)